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Return Policy

****** Always Contact Us First. ******
Let's work together to address any issue that may come up.
Should you have any questions , concerns, or complaints, always eMail: This eMail goes directly to the owner John Fraser. You will receive an immediate auto-respond message, detailing the procedure moving forward. Please note: our hours of operation are Monday - Friday 8am-6pm. If you contact us outside of those hours, it is possible that we may respond. However, if we don't, contacting you at the beginning of the next business day we be our priority. If you'd like, send a test eMail and see how we respond. Looking forward to hearing from you.

Our policy lasts 30 days. If 30 days have gone by since your tracked shipment has arrived, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you package arrives with the outer packaging damage, please take a picture for us. Outer damage does not mean the product will be damage. We just like to keep track of how the couriers are handling our shipments.
If your product is damage, please take a picture of that as well. This is not mandatory for a refund, exchange or site credit, we just like to have the images for our records.

We work as hard as we can to avoid issues, but sometimes 💩 happens. And when it does, we rise to correct any issues that may pop up.

We refund, exchange, or give a site credit / discount for any item that arrives damaged, not as ordered, not as advertised or sent to a different address than the one you type for your order.
It is up to you the customer to decide on how you want to be compensated. Refund, exchange, or a site credit / discount.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns that are intimate or sanitary goods, swim-wear, exercise apparel. etc.

Lost or Stolen Credit Card:
In the event that your credit card was stolen, and fraudulent purchases made on your card, we will certainly give a refund. All we need is verification from the your card company and or a report from your local police.

Package Stolen From Your Porch:
This is an ever increasing problem for all of us involved with online shopping. Theft of mail is a serious crime. Under United States Code 18 Section 1708, federal mail theft is a felony. If you are charged with mail theft, you could face up to five years in federal prison and fines of up to $250,000. We take this crime very seriously.
If your package is stolen after delivery, but prior to you receiving it, we will issue a Refund, exchange, or a site credit / discount. All we need from you is the name and filing number from the police dept. this felony crime is reported to. The reporting officers name would be helpful but not necessary. Our experience tells us people are already reporting these crimes to the police. And why wouldn't they, their property and possessions have been violated. Let's all work together to rid society of these criminals. We do apologize for this inconvenience.

Additional non-refundable purchases: ** Please Read Carefully **
Gift cards
Downloaded Digital Learning Products
Some health and personal care items.
Ordering the wrong product.
Ordering the wrong size.
Ordering the wrong color.
Ordering the wrong quantity.
If someone you know uses your card or payment provider without your permission. Your card and PIN # are your responsibility.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Are eligible for refunds, provided they fall into the conditions mentioned above

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 19 Dearbourne Ave. Toronto Ontario CA m4k1m6.

To return your product, you should mail your product to: 19 Dearbourne Ave. Toronto Ontario CA m4k1m6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This will not apply to any item that arrives damaged, not as ordered, not as advertised or sent to a different address than you type in your order. will assume the return delivery costs in those instances.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tractable shipping service and / or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. Your carrier can address that for you.